EMEA Sales Administrator

 

A well-established business is looking to appoint an organised and proactive Export Sales Administrator to join its commercial support team.

This is a varied role supporting customers, sales teams and internal departments with the smooth processing of orders from initial enquiry through to delivery. The position would suit someone with strong administration, customer service and order processing experience, ideally gained within a product-based, manufacturing, distribution, logistics or export-focused environment.

You do not need to be an export specialist, but some exposure to international orders, shipping paperwork, freight forwarders or export documentation would be highly beneficial.

The Role

The successful candidate will support the wider sales and operations teams with day-to-day administration, customer communication and order coordination.

Typical duties will include:

• Processing customer orders accurately and efficiently
• Updating internal systems with order details, customer information and delivery updates
• Liaising with customers regarding order progress, queries, pricing and delivery timescales
• Coordinating with internal teams including sales, logistics, warehouse and finance
• Preparing sales documentation, quotations and customer correspondence
• Supporting with export paperwork such as invoices, packing lists and shipping documents
• Liaising with freight providers, couriers or logistics partners where required
• Monitoring order progress and helping to resolve delays or issues
• Maintaining accurate records and ensuring information is kept up to date
• Providing general administrative support to the commercial team

What We’re Looking For

The ideal candidate will have previous experience in a busy sales administration, customer service, order processing or commercial support role.

You will need to be highly organised, accurate and confident communicating with customers and internal teams.

Key requirements include:

• Previous experience in sales administration, customer service or order processing
• Strong attention to detail and high levels of accuracy
• Good communication skills, both written and verbal
• Confident working with internal systems, Microsoft Office and Excel
• Able to manage multiple tasks and priorities in a busy environment
• A proactive approach to solving problems and chasing information
• Comfortable working with customers and colleagues across different departments

Useful But Not Essential

• Any of the following would be an advantage, but they are not essential:
• Experience with export administration or international customer orders
• Knowledge of shipping documents, customs paperwork or commercial invoices
• Experience dealing with freight forwarders, couriers or logistics providers
• Understanding of Incoterms or international shipping processes
• Additional European language skills

The Opportunity

This is a great opportunity for someone who enjoys a busy, hands-on sales support role where accuracy, communication and customer service are key.

The company offers a stable working environment, good benefits and the opportunity to develop further within a commercial and operational support function.

Location: Crawley | Salary: £25000 - £35000 per year | Job type: Permanent | Posted: 26/05/2026